Shipping, Delivery, and Returns Policies in Italy and Abroad

Shipping and Delivery Methods in Italy and Abroad

Doper'S ships throughout Italy, Europe, and the world, using the major carriers available on the market.

Shipments, unless otherwise agreed, will be organized by Doper'S and carried out by carriers defined by Doper'S or its delegate, and the goods travel at Doper'S risk. Doper'S administration reserves the right, if necessary, to use any other carrier to deliver to its customers, in more or less expected times and ways.

In case of theft/loss, Doper'S undertakes to send a new product and, if the same is unavailable and/or exhausted, will propose a different product, but with equivalent characteristics, with the possibility for the customer to refuse such new product and request the issuance of a credit note related to the same product.

In the event that the carrier is appointed in any capacity by the customer, Doper'S will not be responsible for the loss and/or damage of the product, starting from the moment of delivery of the goods to the carrier at its warehouses.

Shipping Times in Italy

Packages are usually shipped by Doper'S within 48 hours after receipt of payment and sent through the affiliated courier service, with delivery to the address indicated in the order.

The shipping time is (purely indicative) about (48 hours) 2 working days (minimum) from the date of order confirmation, and may undergo variations due to force majeure or due to traffic and road conditions in general, or to acts of authorities.

The shipment will be tracked and traceable online by means of a link and a tracking number that the courier will provide at the time of shipment and that Doper'S will transmit to the customer.

Shipping Costs for Italy

Shipping costs include packaging and postage. Packaging costs are fixed, while transport costs vary according to the total weight of the shipment.

The costs of shipping the goods are indicated in the purchase process and vary in proportion to the weight/volume, the mode, and speed of shipping, the place of shipment, the selected carrier (short, fast, standard times), as well as the value shipped. The courier applies a shipping cost of 4%.

Doper'S recommends grouping the purchased items into a single order. Doper'S cannot group two separate orders executed separately, and shipping costs will be applied to each of them.

Delivery Times and Methods in Italy

Delivery, unless otherwise agreed in writing between the parties, will generally take place during office hours: from 8.30 am to 12.30 pm; from 3.30 pm to 7.30 pm, every day, except holidays, from Monday to Friday.

Deliveries are made by Courier Express/Postal Service/Carrier and delivered to the delivery address indicated in the order form prepared by the customer (also different from the sender's address).

Delivery will take place within the times described for each selected method (from Monday to Friday), except for unforeseen circumstances not dependent on Doper'S and in any case starting from the day following the date of shipment.

Returns Policy

Returns of goods are only allowed in the case of documentable manufacturing defects or for the possible need for a size change, and in any case, only before the first use of the purchased goods.

Returns, when authorized by Doper'S administration, are always at the customer's expense, except when it concerns a replacement for articles not conforming to the order, or except when agreed differently with Doper'S administration, and will take place, for Italy, via a courier authorized by Doper'S.

Times, costs and shipping times abroad

Shipping costs for Doper'S products abroad vary according to the country to which the package is sent and the means of transport used. For example, by express courier (DHL/UPS/DPD/BRT/FEDEX) to ship a leather jacket could cost between €35 and €40.

The shipping costs therefore include the costs relating to the delivery methods (by air, by land or by sea) which vary from country to country and on which the shipping times depend. Furthermore, the shipping cost also depends on the packaging in terms of weight/volume ratio of the package to be shipped.